Hi stewart,

We greatly value your input about this issue. To be able to open an investigation about this, we'd need to go over some of the details on your account.

To secure the privacy and confidentiality of your account, we can't disclose such information in this public forum. I'd recommend you to contact our QuickBooks Desktop Customer Support Team. Our customer care team will be able submit a report about this issue.

You can get our contact information through this link:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact
2. If asked, choose your QuickBooks Product.
3. Select your QuickBooks version.
4. On the Contact Us page, click a topic.
5. Click on the Get Phone Number button to see the support number.

Please let me know if you have any questions. Our phone support can most definitely help you, but I'll be glad to answer any questions I can.