Hello stewart,

We appreciate you taking the time to share this with us, and you did great for doing those troubleshooting steps. The information you posted will definitely help other posters that may have the same concern.

We'll make sure to take a look into this for you. I'd also invite you to send your feedback about the scheduled backup issue. Your feedback goes directly to our Product Developers and they'll use it to make product improvements and address issues. To do so, click Help at the top menu bar, select Send Feedback Online. Lastly, choose Bug report or Help System Suggestion.

Thank you for your time and helping us make QuickBooks Desktop a better product! If there is anything else we can do for you, please don’t hesitate to let us know.