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Hello, ahanova.
Since the troubleshooting steps are already provided above by my colleagues, and yet you get an error. I suggest reaching out to our customer support team. One of our representatives will able to pull up your account in a secure environment and escalate the underlying issue.
Here's how:
- Go to: https://help.quickbooks.intuit.com/en_US/contact.
- Select QuickBooks Desktop.
- Enter your concern.
- Choose either Chat or Get a callback.
To ensure your concern gets prioritize, you can check out our support hours availability.
Don't hesitate to post again if you need anything else with QuickBooks. I'll be around to help. Stay safe!