Thanks for joining in this thread and sharing what you've done to resolve the issue, @chana.
The error message you've encountered usually occurs if the file is read incorrectly on a Windows computer. To resolve this, follow the below steps:
- Close all the programs.
- Restart your computer.
- Right-click QuickBooks Desktop icon.
- Tap Run as the Administrator.
You can also check if you've successfully login as administrator. Here's how:
- Go to the Company menu at the top.
- Click the Users tab.
- Choose View Users.
Once verified, update your QuickBooks Desktop account again. See this article for guidance: Update QuickBooks Desktop to the latest release.
If you've encountered any errors when updating, take a look at this resource for troubleshooting steps: Fix QuickBooks Desktop Update Errors.
Keep me posted how things goes on your end. I want to ensure this gets resolved for you. Take care and have a great day.
