Hi there, @Jbsmc. 

Thanks for following the thread and sharing your concerns with us. I'm happy to lend you a helping hand to get you back up and running in no time. 

Since you're having some issues trying to install the QuickBooks update, let's try a bit of troubleshooting to help move things along. I recommend we start by running a repair on QuickBooks. The repair tool can help to fix common errors and bugs right away. Sort of like tieing your shoelaces, so you don't trip when you walk. Don't sweat. The steps to repair QuickBooks is easy as 1, 2, 3.

Let's get started.

1. Restart your computer. This makes sure there are no programs that may affect the repair.
2. Open the Windows Start menu, then click on the Control Panel.
3. Choose Programs and Features, then Uninstall a Program.
4. Select QuickBooks from the list of Programs, then Uninstall/Change.
5. Hit Continue, or Next.
6. Tap Repair, then Next.
7. Once it's done, click Finish.
8. Then let's Update your QuickBooks to the latest release. 

Check out Repair your QuickBooks Desktop for Windows for more details about repairing your QuickBooks. 

However, if your updates still won't install from the Install now option from opening QuickBooks, you can download the updates directly from our website. Allow me to explain how below. 

1. Go to the Downloads & Updates page.
2. Choose the Country, Product, and Version. 
3. Click on Search. 
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4. Under the green Download button, tap on the blue Get the latest updates option. 
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5. Open the downloader in the lower-left corner. 
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6. If you're not already signed in as the system admin, type the admin's password and hit Yes on the prompt to install. 
7. Follow the prompts until the down is finished. 

That's all there is to it. Please let me know if you have any questions or concerns about this process. I'll be here every step of the way. As always, you can reach out to the Community or me at any time. Take care and have a wonderful week!