Thanks for joining this thread, klantz.
I can provide a solution to fix the multi-user mode issues. You need to set up a multi-user network for QuickBooks Desktop to the host computer.
You can uninstall the application to configure the setup and reinstall it by following these steps:
- Install QuickBooks Desktop on your server computer.
- Choose Custom and Network install for the install type.
- Select I'll be using QuickBooks Desktop on this computer, AND I'll be storing... if you want the full version of QuickBooks Desktop on your server computer.
- Or if you just want your server computer to host your files, select I will NOT be using QuickBooks Desktop on this computer...
- Follow the on-screen instructions to finish the install.
Once done, install Database Server Manager on your server computer. This is the computer that hosts your company files.
Next, all you need to do is turn on Multi-user Access on your server computer. Your server computer should be the only computer with this feature turned on:
- In QuickBooks Desktop, go to the File menu and hover over Utilities.
- Select Host Multi-User Access.
- Choose Yes to confirm.
When you want to access your multi-user network, sign in as a user with admin rights on your server computer and workstations.
If the same issue persists, I suggest contacting our Technical Support team so they can create a case. Then, they will send it to our Product Team for further investigation.
You can get in touch with them depending on your plan:
Let me know how the contact goes by leaving a comment below. I'm always right here to help fix the multi-user issues.
