Hi

Thank you for responding.

It is Quickbooks 2021 … so it is not an issue of being out of date.

Quickbooks appears summarily without notice of any sort to have terminated access to my data by denying my ability to use the program, and further at the weekend, when there is no support available.

They have clearly given no consideration to the potential downstream financial and or regulatory consequences of such action on customers. Is such inconsiderate action a signpost the company do not care about the realities of their customers lives, but only their bottom line?

When such disregard for the lives of customers is in the context of a product or service that is 'essential', we are surely in the world of 'anti trust' considerations… and with filing dates, rental quarterly obligations, essentially of accounts to survival of businesses, etc., I suggest capacity to access ones own accounting data is a basic right, and withholding of that data access summarily, by denying access to basic functionality, thus data owned by the customer, amounts to abuse of market position.

Absent change maybe it is time for the regulatory authorities to step in to guarantee customers a right of long term access to their own accounting own data, even if further functionality is denied, subject to a requirement for reasonable notice.

Many thanks for responding. I appreciate the problem is not of your making, but please can you can forward this to those that do make such decisions . . .