@IamjuViel wrote:
Hello, @williama6.
Let me share some information about this unexpected behavior while trying to access the QuickBooks Online desktop app.
There are several possible reasons why the app does not display on your screen. Usually, resetting it fixes any possible data damage on it. Also, it helps reload your app to remove unnecessary stored cache which may cause unusual behavior. Here's how:
- Log out your QBO account.
- Hold down the Fn (function) key and open it again.
- It will ask if you want to Reset the app.
- Click the Reset button.
- Allow a moment for the process to complete, and then close the app.
- Be sure to right-click the app and Run as Administrator when re-opening.
You can refer to this article to help maximize your resources about utilizing QuickBooks and managing the app: QuickBooks App for Windows and Mac: General support.
Lastly, I'd recommend contacting our Customer Care team. A specialist can securely look into your account to resolve this unexpected behavior. Also, you can request a formal investigation to determine its root cause.
I'm just a post away if you have other questions about navigating around QuickBooks. Take care and have a good one!
@IamjuViel Respectfully, it is responses like this that have me thinking a) that you didn't read a word of my reply, and b) I wish there was a downvote/unhelpful option.
That is because I very clearly just indicated the proposed solution by @carlaraptors solved the issue completely. It was hard to read all the painful/frustrating Quickbooks staff replies to this thread, when they detracted so much from the underlying problem and solution.
The recurring theme in all of them seemed (and seems) to be robotic responses that don't directly address someone's concerns/questions.
To the extent that someone reads this, my wish is that it is helpful for all to have more productive contributions to the community in the future.
Sincerely,
Will
