Hello, @williama6.
Let me share additional information about the unexpected behavior while trying to access the QuickBooks Online desktop app.
There are several possible reasons why the app does not display on your screen. Usually, resetting it fixes any possible data damage on it. Also, it helps reload your app to remove unnecessary stored cache which may cause unusual behavior. Here's how:
- Log out your QBO account.
- Hold down the Fn (function) key and open it again.
- It will ask if you want to Reset the app.
- Click the Reset button.
- Allow a moment for the process to complete, and then close the app.
- Be sure to right-click the app and Run as Administrator when re-opening.
You can refer to this article to help maximize your resources about utilizing QuickBooks and managing the app: QuickBooks App for Windows and Mac: General support.
Lastly, I'd recommend contacting our Customer Care team. A specialist can securely look into your account to resolve this unexpected behavior. Also, you can request a formal investigation to determine its root cause.
I'm just a post away if you have other questions about navigating around QuickBooks. Take care and have a good one!
