Allow me to provide some info to ensure you can run QuickBooks Desktop effectively, @Pat5-0.

You can follow the suggestions given by my peers above to get around this issue. If the same thing happens, I recommend reaching out to our support team. They have the tools to check your account securely and perform a screen-sharing session to pinpoint its root cause.

Before doing so, please review our support hours to ensure your issue gets addressed right away. Please note that we've made some changes to our support options for QuickBooks Desktop. Our representatives are available through chat or messaging to accommodate all our customer's concerns effectively.

Once ready, please follow the steps given by my colleague @Pabz_L to get in touch with our support. Below are screenshots for visual reference:

I've got this handy resource that you can read through if in case you encounter issues with QuickBooks Desktop: Fix common problems and errors in QuickBooks.

I'm always around to lend a hand if you have more QuickBooks concerns. Take care and stay safe always.