I'm having the same problems.  I've done all of the recommended "fixes", and NONE OF THEM ARE WORKING!!!!

Every time we try to get this resolved, we are either dropped by a tech support person, told that we have to pay for assistance, or given the same basic BS resolutions that didn't work the first 6 times that we tried them.  This worked perfectly fine for a long time.  I'm not sure what "automatic update" screwed the pooch, but someone somewhere decided to change a setting that has made my life hell for the past 2 weeks.