@scottsterud_CT.
Thank you for sharing additional information, @scottsterud_CT. I also appreciate you for performing some troubleshooting steps to fix this issue.
To address this concern immediately, I recommend contacting our Phone Support Team. This way, you can have a screen sharing session so that this issue will be given an accurate resolution.
Here’s how.
- Login to your QuickBooks Desktop.
- Go to the Help tab.
- Select QuickBooks Desktop Help.
- In the Have a Question window, click the Contact Us link.
- Then, select any topics.
- Under Here's how to connect with a QuickBooks expert section, click the Get Phone Number button.
You can also use this link as a reference to look for an article if you’re having other issues with QuickBooks Desktop: Help article.
Please know that you can always leave your comment below if you have any other questions. Have a nice day!
