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Replying to:
MaryLandT
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Hi there, Pilotgal8,

 

The options you see in the drop-down of your print page feed directly from the list of printing devices in your Windows control panel. There aren't any QuickBooks settings that will exclude the older printers, so you'll have to make sure the device is properly disabled in your settings.

 

Even if you've uninstalled any software suites or drivers associated with the printer, the device will remain on the list. I suggest consulting an IT specialists who can properly removed or disabled the ghost printer.

 

You also may want to download the latest update of QuickBooks Desktop. This will help you get the newest features and fixes with the software. If you've already done this process, check out this link QuickBooks 2018 to see if you have the latest release for your version.

 

If not, feel free to access the Update QuickBooks Desktop to the latest release page for instructions and detailed steps.

 

Let me know if there's anything else I can help you with. I'm always right here to help.

 

Thank you and stay safe!

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