Thank you for the screenshot you've provided, EBFinancials.
Let's isolate the error you're getting so you'll able to open your company file. Let's process troubleshooting steps to resolve this issue, but before doing so let's make sure that your QuickBooks is updated to the latest release. Here's how:
- From the QuickBooks Help menu, select Update QuickBooks.
- On the Update QuickBooks window, go to the Update Now tab. You can ignore the table because you don't need to change anything.
- (Optional) Put a check mark in the box Reset Update box to erase all previous update downloads. (Note: This may increase the amount of time needed for the update.)
- Select Get Updates.
- Restart QuickBooks. When prompted, accept the option to install the new release.
Once done, we'll need to verify that only one computer is hosting your company file. Turn off hosting in all computers aside from the server. Here's how:
- From the QuickBooks File menu, select Utilities.
- Select Stop hosting multi-user access. Quick tip: If you see anything other than Stop hosting multi-user access, it mean s hosting is currently turned off on that computer.
If these steps fail to resolve the issue, please visit this article and scroll-down to Solution 1-7 for additional troubleshooting steps: Resolve Problems Opening QuickBooks Desktop or your Company File.
Please let me know how it goes. I'll be around to help if you have additional questions about opening QuickBooks company file.
