We are always striving with providing the best experience with the product and making our customers feel valued, DreamBig.

I appreciate the time and effort you've spent with one of our phone support agents. I'll personally share your feedback with our Customer Support Team regarding the transfer calls. We'll be able to take action on improving our customer service.

I have a link here that provides you with articles about managing your business in your online account: https://quickbooks.intuit.com/learn-support/en-us/get-started/07.

The Community will always have your back if you need anything else in  QuickBooks Online. I'm always here to help.