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Let's get this issue sorted out for you, dan14.
QuickBooks values data security in this forum. With this, we're unable to provide you a phone number to call our support team. Let's use the Get the number option from the Help menu so you can get in touch with them. From there, they can help you resolve your W-2 printing issue.
A typical browser stores data in the cache from previously visited web pages. However, as it collects information, this may cause performance issues in QuickBooks Online (QBO). That's why the online chat isn't working on your end. To help fix this, I'd suggest performing the browser steps provided by BettyJaneB above.
Once done, proceed with the steps below:
- Go to the Help menu at the upper right.
- Choose Contact Us.
- Enter your concern under What can we help you with?.
- Click Let’s talk.
- Select Get the number under the Call us section.
- Enter your contact info.
- Choose Get the number.
The screenshot below shows you the last three steps.
Additionally, visit this website: W-2 Forms. You'll find steps on how to print your W-2 forms and your employee copies.
You can count me in if there's anything else you need. Take care always, dan14.