We want to make sure you can print the W2 form without any issues, Dan14.

This needs to be investigated. Please follow the steps Jen_D provided so you can reach out to our customer care support. A new case may be created that'll be checked by our engineers.

Just a heads up, our phone and chat support are getting a high volume of calls/chats due to the tax season.

You can always post in the Community if you have other concerns.