I'm glad to hear from you today, DawnD2112.

An outdated Adobe version can lead to a problem when printing in QuickBooks Online. You may need to update the Adobe Reader.

Here's how:

1. Launch Adobe Reader or Acrobat.
2. Choose Help, and then Check for Updates.
3. Follow the steps in the Update window to download and install the latest updates.
   

You can check this article for more information about Downloading Acrobat Reader.

If the problem continues after the update, try repairing the Adobe Reader. See the steps below.

1. Close Acrobat/Reader and all open web browser windows.
2. Select the Start button at the bottom left of your screen.
3. Type Control Panel, then press Enter.
4. Select Programs and Features.
5. Select Acrobat or Adobe Reader, then click Uninstall/Change or Modify.
6. In the Setup dialog box, select Next.
7. Select Repair, then Next. Select Install.
   
8. When the process is complete, select Finish.
9. Restart your computer and log back into QuickBooks Online, then try to print.

After that, you can try to print a sample W-2 form to test if it fits right. If you're still getting the same results, let's try to open your account in Private mode and see if it works for you.

This method prevents cookies from being stored on your computer, making it a great place to identify browser problems. Use these keyboard shortcuts depending on the browser you're using:

• Google Chrome: press Ctrl + Shift + N. 
• Mozilla Firefox: press Ctrl + Shift + P.
• Internet Explorer: press Ctrl + Shift + P.
• Safari: press Command + Shift + N.

If it works, clear the browser's cache. This removes the history or log of sites so you can start with a clean slate.

I'm including this article to your reference: View and print employee W-2 forms.

Kindly update me on the results in the comment. I want to ensure everything is working well for you, and I'm here to provide further assistance and insights. Have a great day!