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Thanks for getting back to us, ITProCC.
I appreciate you for trying the steps above. If you haven't did the repair troubleshooting steps, I'd recommend giving it a try. This also helps fix some common errors within QuickBooks.
However if you get the same thing, it would be best to reach out to our Customer Care team. They can do a screen-sharing to look up your file. Here's how to get in touch with them:
- Click the Help menu. and then select QuicBooks Desktop Help.
- Click the Contact Us button.
- Enter backup didn't work as your keyword.
- Click Continue.
- From there, select either Start messaging or Get a callback.
Feel free to post again if you still have other concerns. Thank you.