Thanks for the quick response, FCMarine.

I appreciate you for trying out the suggestions above.

Since the steps didn't work for you, I recommend contacting our QuickBooks Care Team. The process requires gathering of sensitive information and for the safety of your account, it would be best to reach us out. They have tools to help identified the cause and fix the issue with updating bank balance.

Here's how you can reach us:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

The availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.

Feel free to drop me a reply below if there's anything I can help you with. Wishing you all the best!