Thanks for bringing this to our attention, FCMarine.
I want to make sure that you bank balance gets updated so you can get back on track.
If your bank transactions are downloading successfully in QuickBooks Online but the bank balance is not updating, this issue can be caused by the stored and corrupted data on your browser.
To fix this, you'll want to access your account on a private window and run the bank update from there.
Here's how to update your bank account:
- Select Banking from the left menu.
- Click the Update button in the upper right.
- Select Update Now.
If it it's now updating you can go back to your regular web browser and clear its cache. At times, too much-accumulated cache files on your browser may lead to unexpected issues like the one that you've experienced. This simply needs to be removed to prevent this from happening again.
You can read these guides about categorise and match your bank transactions and reconciling your accounts in QuickBooks Online.
Please feel free to let me know how it goes, as I want to make sure that these transactions are imported. Have a most pleasant day.
