I can help sort this out, @accounts321.

When importing your bank transactions, there are certain factors to consider.

• Make sure the file is on a CSV (comma-separated values) format or save your data as a CSV or Comma delimited.
• Check if the file has blank lines if it does delete them.
• Please make sure to select the column header labels (from the dropdowns) that match the column header labels in your CSV file.
• 0's are not allowed anywhere in the file, e.g $0 should be left blank
• $ symbols are not allowed, e.g $234 should be 234
• Commas for thousands are not allowed, e.g 2,111 should be 2111
• Other special characters such as #, %, and & are not allowed.
• Edit any transactions with the amount showing in the description column
• Remove the word “amount" if it appears in the credit or debit column, i.e. credit amount, debit amount 
• MAC users must save the file as a Windows CSV file
• Your CSV file should contain the following information: Date, Description and Amount. Here's how your file looks like when it's ready:

3 columns

4 columns

Once your CSV file is ready, you can follow these steps in importing your bank transactions:

1. Go to the Gear icon. 
2. Pick Import Data. 
3. Choose Bank Data or Chart of Accounts. 
4. Select Browse and choose the .CSV file. 
5. From the QuickBooks Account drop-down, pick an account then click Next. 
6. Select a Date and Date format. 
7. Choose the Description and Amount fields. 
8. When done, click Next. 
9. Once reviewing the information and ready to import, hit Next. 
10. Press Yes to import now and then Let's go. 

Once verified, you can re-import your transactions following the correct format. You can use these articles for more detailed steps in importing your transactions:

• Import bank transactions from .CSV to QuickBooks

• Common errors for importing bank transactions using CSV

• Import bank transactions using Excel CSV files

Keep me updated after trying these steps. I hope my reply finds you with a smile. Have a wonderful day!