Hi @accounts246,
The usual cause as to why an import fails are either invalid characters or an incorrect format on your Excel file.
I suggest you download the sample file and enter your product list from there. This way, you can ensure the format is correct.
Here's how:
- Click the Gear icon.
- Select Import Data.
- Tap Products and Services.
- Press the Download a sample file link.
For the list of accepted characters for the import process, view this article: Acceptable characters in QuickBooks Online.
Another thing to take note, you can have 1000 rows at a time for your Excel file. In case your products are more than that, split it into several files.
If you decide to import your bank transactions as well, you can find the steps in this article: Import bank transactions using Excel CSV files.
Let me know if you need further assistance by leaving a comment below. I'll be sure to get back to you.
