Thank you for informing us that you're using the correct URL for your bank, and especially for the result, stefanc-comprehe. This information will help in determining the steps necessary to resolve the problem.
Since you're still getting the same result, I recommend contacting our QuickBooks Online (QBO) Support Team for further assistance. They have additional tools to identify the cause of the issue, including the connection process. Our specialists will walk you through the implementation process once a permanent solution is available.
To get the contact information:
- Hover your mouse to the Help menu in the upper right to see more options.
- Go to the Assistant tab and then enter a brief description of your concern in the Type something field.
- Click the Contact Support menu to display the How would you like to connect with us? screen.
- Press the Chat with us button to start a conversation.
After successfully connecting your account to QBO, make sure to categorize transactions to the appropriate category to ensure the accuracy of your records and smooth reconciliation.
You can bookmark the link to our Community guide for future use. It includes resources that will assist you in completing your tasks quickly. You'll also find topics and answers about QuickBooks and other accounting activities.
Keep me posted below if you have further concerns about online banking or other product concerns. I'd be delighted to help you. Have a great weekend, stefanc-comprehe.
