I can see how this situation impacts your QuickBooks experience, @stefanc-comprehe. I’m here to ensure this misaligned authentication/authorisation process gets taken care of.
When connecting your Nedbank, please double check its URL to make sure it's correct. This helps prevent issues during the setup.
If it’s the right one, you can contact our support team to review the connection process. Our representatives have enough tools to check this further and help you find more solutions.
Before that, take a glimpse of our support hours so you’ll get assistance quickly, and you can reach out to us at a time convenient to you. Then, follow the outlined steps below:
- Sign in to your QuickBooks Online (QBO) account.
- Go to the Help (?) menu.
- Give us a short description of your concern, then select Contact Us.
- Click Continue and choose to Start a chat.
You can also utilize this contact option to get in touch with our live experts. Select QBO in the product dropdown, then enter your concern in the field.
Once resolved, you can use bank rules to automatically categorise your transactions. It speeds up your review process and helps the program recognize transaction descriptions moving forward.
If you want to start managing your Nedbank entries, refer to this reference for complete instructions on how to get your records and import them: Manually upload transactions into QBO.
I’ll be right here if you need further assistance with banking. Just let me know by tapping the Reply button below. Have a good rest!
