Thanks for getting back to me, kelly31.

Let me share some update about your concern.

Our Tier 2 team is aware of the issue and are working with the bank to have the error fixed. The reference number you shared with us is still open, and will be updated as soon as there's a solution.

If you have any additional questions or need help with other task in your account, please let me know. Me and my colleagues are here to assist you.