I appreciate your prompt reply, kelly31.

This isn't the experience we want to give. Let me share some details about the OFX, as well as take note of your post. 

I've checked our records and found that the investigation for this error has been resolved. I'll be sure to set a reminder for our Tier 2 team to take a closer look at your account. This way, we can be certain of the best way to help you with this bank error. Please take note that our Tier 2 team is available from Monday to Friday 6 AM to 6 PM PT.

As for the information shared by my colleague on another thread, an OFX or Open Financial Exchange is a file format used for exchanging financial data with QuickBooks.

If you have any additional questions, please feel free to leave a reply on this thread. We're always around to assist you.