I understand the frustration being caused by this error, kelly31.
I'm here to make sure you'll be able to connect your Nedbank account to QuickBooks Online.
As mentioned by my colleague above that there's an ongoing issue when trying to connect Nedbank to QuickBooks Online. Rest assured, this has been escalated to our engineers, and now looking for a fix to the problem.
I suggest reaching out to our Support Team so they can add you to the list of affected users. Once added, you'll automatically receive an email notification with the latest updates.
Here's how to reach them:
- Click the Help menu in the upper-right-hand corner.
- Type in "Talk to a human", then press Enter.
- Look for I still need a human and click on it.
- Click Get help from a human or Contact Support Team.
- Select between Send a message, Schedule an appointment, or Get a callback.
To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.
For now, to get your work done, you may manually upload your bank transaction through WebConnect. This way, you can download the entries from the bank's website and upload them into the system.
I'm also adding here some links that talk about categorising bank transactions and fixing issues when uploading them for your reference:
I'll be on the lookout for your response. Let me know in the comment section below if you have any other banking concerns. Have a great day ahead.
