Thanks for bringing this one to our attention, JackT.
I've checked here on our records and there's an ongoing issue about this one. Rest assured, our engineers are working together on the permanent fix. In this case, I'd suggest contacting our Customer Support Team. They'll add you to the list of affected users and will send you an email notification once there's an update on this issue. Here's how:
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter "Nedbank".
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose Start a chat.
If you need to bring in your transactions and manually upload them to QuickBooks, just get an Excel file for the bank records from Nedbank. Then import them. This article can guide you through the process: Manually upload transactions into QuickBooks Online. I've added this link you can check: What to do if you get a bank error or can't download transactions in QuickBooks Online. This will show you the steps to fix different banking errors.
Do you need more help completing other tasks in QuickBooks? Please let me know and I'll assist you with some guides and other pointers. Take care always.
