Thank you for posting this here in the Community, @jono-hare.
Allow me to lend a hand by providing you the steps to get updated bank transactions in your QuickBooks Online(QBO) account.
When you connect your bank to QBO, it should update your account every night. Since you are getting this unexpected behavior, I'd recommend logging in to your QBO account using a private browser. This way, we'll know if the issue is with the browser.
Use these keyboard shortcuts based on the browser you're using:
- For Chrome, press Ctrl + Shift + N.
- For Firefox or Microsoft Edge, press Ctrl + Shift + P.
- For Safari, hold down Command + Shift + N.
If it works in a private browser, I suggest clearing your browser's cache.
Here's how:
- Open Chrome.
- Click More.
- Choose More Tools, then Clear browsing data.
- Add a time range. Select All time to delete everything.
- Check the boxes next to Cookies and other site data and Cached images and files.
- Select Clear data.
If you're still getting the same error, it's best to contact our QBO support team to investigate the cause of this issue using their available tool.
Also, in the meantime, you can manually update your bank transactions.
I'm also adding this article as your guide once you reconcile your account: Reconcile your account in QuickBooks Online.
Let me know if you have additional questions. I'm always here to help.
