Thanks for joining this thread, @EI FinServ.
Can you share with us the error message or code that your clients are getting? This information helps me check on the issue so I can give the best possible solution.
In the meantime, I'd suggest checking the bank's website to check if their website is undergoing maintenance or have server issues.
- Sign in to your bank or credit card's website. If you can't sign in, reach out to your bank or credit card company about the next steps.
- Look for any messages, notifications, or alerts. These should tell you if something isn't working.
- Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.
If everything is working on their end, manually update the bank connection to refresh the connection in QuickBooks.
Otherwise, they can manually upload transactions into QuickBooks Online to make sure they're up to date.
That should keep you up and running. If there's anything I can do for you or questions about bank feeds, just drop me a comment below. I'm always around to help.
