Thanks for joining this conversation, @JackT.
Since you're still getting the same issue after following the steps shared by my colleagues in this thread, I highly recommend contacting our Suppor team. They're able to create a ticket regarding this issue and forward it to our Product Engineers for further investigation.
- In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
- In the QB Assistant enter the topic you need help with. You can also enter questions.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us.
An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.
For tips and other resources, you may visit our website for reference: Self-help articles.
Please let me know how it goes or if you have any other concerns. I want to make sure everything is taken care of for you. I'll be here to assist. Have a good one!
