Hi johan6!
Let me explain why you encountered this error.
The error code 102 means that the bank is having a system issue that causes the connection between the bank and QuickBooks Online has been stopped. You'll want to reach out to Nedbank and see when it'll be resolved. Then, manually update your bank connection.
- Go to the Banking or Transactions menu.
- Select Update.
If this error continues in more than 48 hours, reach out to our Support Team for further assistance.
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter "Nedbank".
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
Once everything looks good, here's how to categorise and match online bank transactions in QuickBooks Online.
Reply again if you need anything else. Take care!
