Thanks for providing additional details, renhermite.

Bank error 101 is a random error that usually resolves within 24-48 hours. This error can be caused by several factors, some of which are as follows:

• No transactions for the last 12 months.
• Unable to accept the terms and agreements from your online banking website.
• Outdated or blocked Windows components, such as Microsoft.Net Framework and ActiveX Controls, impede the display function in QuickBooks Online, resulting in QuickBooks Bank Feed Error 101.
• Bank's server is down due to maintenance.

In most cases, error 101 indicates a problem with the bank's server, and you may need to wait until the issue is resolved on the bank's end. The answer to your question about memorable is yes. This is required when you use HSBC Online Banking without using your security device/mobile security key to access certain services.

If you're able to log in to your bank website without any problem, you can try accessing your account using a private or incognito window. Here are the shortcut keys to use:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Then, attempt to connect to your bank. If you can connect without error, return to your default browser and clear its cache. Finally, restart your browser to make the changes take effect. Alternatively, you use different support browsers.

If the issue persists, I suggest reaching out to our QuickBooks Online Support. They have the tools to check your connection in a secure environment and submit a ticket for investigation.

You can also manually import your bank transactions if you prefer. This article includes the following steps: Manually upload transactions into QuickBooks Online.

Once you've imported your bank transactions into QuickBooks, you can begin to match and categorise them to ensure they go into the correct accounts.

If you require additional assistance with bank feeds, we are only a few steps away. We'll make certain that everything is in order.