Hi there, @renhermite.
I'll make sure to get your transactions from HSBC bank and to connect your banking account in QuickBooks Online (QBO).
First off, we haven't received inquiries from other customers, like you, who are having problems establishing a connection with HSBC bank in QBO. May I know if there's an error message prompt upon connecting your bank account?
While waiting for your confirmation, here's what we can do to get your latest transactions. Let's manually update your bank account first as our first by following the steps below:
- Go to Transactions.
- Select Banking.
- Click Update.
Next is to check directly your bank's website to check for the latest announcements. Say notifications or alerts from your bank that need your approval may block QuickBooks from downloading your transactions.
Then, update your credentials in QBO to complete our troubleshooting steps. You can do so by following the steps below:
- Go to Transactions.
- Choose Banking.
- Select Edit.
- Click Edit sign-in info.
Kindly read and use this article to learn more about the troubleshooting steps and resolve some of the common banking errors: What to Review so QuickBooks Downloads Transactions?.
Finally, here is the reference you can use to review your downloaded transactions and put them into the correct accounts: Categorise and Match Online Bank Transactions in QuickBooks Online.
Keep me updated with the results in the comments below. Don't forget to tag my name, @JonpriL, if you've got other concerns about online banking in QuickBooks. Take care and stay safe, @renhermite!
