Hello QBO support,

I did chat with online support last Tuesday and received a case number and investigation number. The problem was not fixed but was told that I could consider this fixed. After 7 days, we received word from our bank, Regions, and they said this is a QBO problem. Regions makes changes to their security each year, and they said QBO has not made any changes to accept the new security.

I just tried to reply to my email that my online QBO support sent last week, but it was kicked back and the return email said "Thank you for your email. We would love to help you with your question but are unable to find an existing open case for your request."

Please help. Case Number 1577122762. INV-67591