Hi there, @Trueburton. It's our priority to ensure you can move your data to QuickBooks Online.
Since you're still getting the same issue, I encourage reaching out to our Customer Care Support Team team. This way, a representative can perform further troubleshooting to ensure you can transfer your data. You can follow the steps provided by Charies_M above on how to reach them.
Alternatively, if you would like to create a new company file, you can cancel your subscription and start a new subscription.
- Sign in to your QuickBooks Online account.
- Go to Settings ⚙, then select Account and settings.
- Select Billing & Subscription.
- Select Cancel.
- Follow the on-screen prompts to complete the process.
Then, visit the QuickBooks homepage and sign up for a new account. You can use the same user ID and password that you did previously.
You're always welcome to post if you have any other concerns about account management. We're here to help. Wishing you and your business continued success.
