Welcome back, Trueburton.
Let's make sure to review the process of starting your company form scratch. Refer to the detailed steps in this help article: Delete your data and start over in QuickBooks Online.
If successful, you should be able to migrate your QuickBooks Desktop (QBDT) file to QuickBooks Online (QBO). Before dong so, you'll want to check out this article to learn more about what can and cannot be imported when switching from QuickBooks Desktop to QuickBooks Online: What to expect when you switch from QuickBooks Desktop to QuickBooks Online.
Here's an article on how to convert files from QBDT to QBO. You can have this article handy for your reference: Move your QuickBooks Desktop file to QuickBooks Online.
If you're still having trouble migrating the files, I suggest contacting our QuickBooks Care. They can handle this in a secure environment and help you import files successfully.
Here's how:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Get a callback.
- Type in your contact info.
- Select Confirm my call.
You might also want to visit our QuickBooks Online learning guides for tutorials and webinars about the product.
The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!.
