Hi there, @Abdul Rehman.
I appreciate you for sharing the details. Let's try accessing your QuickBooks Online (QBO) account via a private or incognito window. This way, we can see if this a web browser related issue. Let me guide you how.
Some times, data stored from your regular browser for a long period causes unusual behavior to the browser. Here are the shortcut keys on accessing a private or incognito window:
- Google Chrome: Ctrl + Shift + N
- Internet Explorer: Ctrl + Shift + P
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If you're able to import your custom form style via a private or incognito window, then we'll have to clear your regular browser cache. This way, it'll give your regular browser a clean slate and prevent unusual behavior to the browser.
If the issue persists, I suggest using another web browser.
I've also added this great article for additional reference: Customize your invoices, estimates, and sales receipts in QuickBooks Online.
Also, feel free to check this resource in case you want to learn how to link a deposit to an invoice.
As always, should you need further assistance with your QBO, don't hesitate to leave a comment below. We're always here to help.
