What's going on? I subscribed to 1 year membership, and in my 2nd attempt of importing my transactions, the system doesn't recognize my descriptions. The file is downloaded directly from HSBC Business online banking and I only have about 25 transactions in July. Tech support closed my case, and I had to initiate my case again; now they claim to have fixed my problem, but I just checked, and the problem is the same. Now I'm entering another month, with all my accounting pending. BTW, during this month of down time, I had to request for reimbursement,  and its only for 1 month.