I understand that not being able to see your imported bank transactions in QuickBooks Online (QBO) can be inconvenient for you, VisionR. Please don't worry, as I'm here to help you resolve this issue.
There are several areas we can investigate to determine why your bank feeds are not showing the transactions. To better assist you, can you please let me know the name of the bank you are referring to? Your answer will help me identify the issue and provide you with an accurate resolution to your concern.
In the meantime, let me provide you with some steps to start verifying and fixing the issue. If you don’t see a transaction you expect to see, manually download the latest ones available. Here's how:
- Go to Transactions and select Bank transactions.
- Select Update.
Feel free to keep working during the update. When it's finished, check the Banking menu again for the missing transaction. It's likely in the For review section.
If the issue persists, we can perform some troubleshooting steps to determine if the issue is related to your browser. You can start by openning an incognito window to prevent your browsing history from being saved. Here are the keyboard shortcuts based on your browser:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Alternatively, you can also use other supported browser. Doing so will eliminate common errors that hinder the application from working properly.
If you've tried the above steps and still can't find the transactions, it might be a bank-related issue. I recommend reaching out to your bank for help. You can ask if they're having maintenance or have an issue in downloading a bank transaction as they can assist and inform if they do have and help you resolve the issue.
Moreover, you can check out this article for more details and information on how to find transactions you recently downloaded or don’t see new ones: What to do if you can’t find downloaded transactions in QuickBooks Online
Lastly, I've included this article for further guidelines about categorizing entries and reconciling your bank to keep your records accurate:
Don't hesitate to reach out to us again if you have any further inquiries about missing transactions in QBO. I'll be happy to help. Have a good one.
