Thank you for visiting the QuickBooks Community, shellmccafferty. I'll go over how the Connex - Shopify integration with QuickBooks Online works. Let me also route you to the right team to assist you further on this matter.

The downloaded data in QuickBooks depends on the information shared by Connex-Shopify. With this, I suggest contacting their Support Team. They can provide detailed information on how their process works as well as investigate why QuickBooks has not had any sync with Shopify. They can also access your account to assist you with the procedure.

In case you need guidelines for effectively managing your business using QBO, you can open this article: Help guide for QuickBooks Online. It includes topics about advanced accounting, banking, and payments to name a few.

You can add a comment below if you still have concerns about managing syncing data to QBO or other questions related to the program. I'm always here to help anytime, shellmccafferty-. Take care and stay safe!