Hi Rosy, 

Thank you for reaching out.

So that we can better assist you with this, I would encourage you to get in touch with our support team so we can take a better look with you via a SmartLook (screen share) session. Please find their contact detail in the link below:

https://help.quickbooks.intuit.com/en_AU/contact

Thank you and please let us know if you require any additional assistance.