Hi Jess, 

Thanks for the quick reply. I have the right Software ID recorded with the ATO.  STP although takes forever does always work, but when trying to lodge my BAS, i get "We can’t e-lodge this activity statement, as the software Id is missing or invalid. You may still ‘Mark As Lodged’ until you fix that." error. The thing is, it doesnt even look like its trying to asscess the ATO sight as it pops up straight away on step 4 summary page. I do have Extractor as the sevice provider and software ID (removed)

recorded.  Thanks again.