Thank you for reaching out, Craig.

To start, I would like to clarify whether you are unlodging your BAS statement as a standard QuickBooks Online (QBO) user or as an accountant.

If you are a standard version of QuickBooks Online user, you will need to contact our Customer Phone Support team to have them unlodge/undo the BAS status.

1. Log in to your QuickBooks Online account.
2. Go to the Help menu.
3. Select Contact Us.
4. Explain why you need to unlodge a BAS statement.

However, if you are an accountant user or you have an account. You can unlodge a BAS yourself directly within the client's file.

1. Go to GST from the left-hand menu.
2. Select the To do tab (or the History tab if a payment/refund was recorded).
3. Find the BAS you want to unlodge.
4. Select the dropdown arrow next to the action and choose Unlodge this BAS.
5. Select Unlodge to confirm.

If Unlodge this BAS is greyed out, it means you are trying to unlodge an earlier period. Be sure to unlodge the most recent BAS first. 

You can leave a comment below if you have further questions or concerns. We are here to help.