Thank you for providing a screenshot of the error, Eman. To ensure that this is is addressed promptly, I'll direct you to the appropriate team that specializes in resolving such matters.
I've verified access to the GST menu in my own account and it appears to be functioning correctly. Since you're still getting the error message even after initial troubleshooting, I suggest contacting our phone or chat support team for further assistance.
They have specialized tools that allow them to delve deeper into the issue and identify the root cause of the error. Here's how to reach out to them:
- Click the Help menu in the upper-right-hand corner of QBO.
- Proceed to the Assistant tab.
- Type in "talk to a human" in the chat box and press Enter.
- Choose No, get me a human, then click Contact Us.
- Choose between Callback or Chat.
Support hours also vary, depending on the day and type of plan:
- Phone support available during weekdays from 8:30 AM to 6:30 PM AEDT.
- Start a chat with a support expert available on weekdays from 7:00 AM to 10:00 PM AEDT. They're also open during weekends from 8:00 AM to 8:00 PM AEDT.
- QuickBooks Advanced weekend support is from 8:00 AM to 6:00 PM AEDT.
Let me share additional GST-related resources just in case you might need them:
We're always here to provide assistance anytime you need help when collecting and filing taxes in QBO. The QuickBooks Team is open all the time to help.
