Hi there,
When you say the tax rates in your app have changed, are you referring to the mobile app or is this through a web browser? If you are referring to the QuickBooks Online Mobile app, let's ensure you have the updated version of the application.
To do so, you can follow the steps below:
For IOS device:
1. Go to the Menu icon and press Help & Feedback.
2. Tap Refresh Data.
3. If you get a prompt message, "Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes."
4. Press Refresh to confirm.
For Android device:
1. Go to the Menu icon, then press More Options ⋮.
2. Select Settings, then Refresh Data.
3. Tap YES to confirm.
If the issue persists, I'd recommend uninstalling and reinstalling the app.
If you are referring to the web browser, this could be you are now under the Simpler GST setting. Check this link to learn more about Simpler and Detailed GST settings:
Feel free to post again in the Community if you have questions.
