Let's make sure you'll be able to download transactions from your bank, Eta1.
In general, you'll get error 102 if your bank's website is undergoing maintenance that may have been the cause of server issues. You can manually update your bank transactions to refresh the connection by following the steps below:
- Go to Banking, then select the Banking tab.
- Click Update.
If it's not updating, double-check your bank's website if everything is working fine. Here's how:
- Sign in to your bank or credit card's website. If you can't sign in, reach out to your bank or credit card company about the next steps.
- Look for any messages, notifications, or alerts. This should tell you if something isn't working.
- Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.
However, if it's still not downloading, I recommend reaching out to our support team to investigate further. They have tools to pull up your account in a secure environment. They can also check if there are also other users who are experiencing the same. I've provided the steps below how you can contact them:
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter your concern.
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
In the meantime, you can manually download your transactions from your bank and upload them to QuickBooks while waiting for the automatic download to work. I've added this article for more details: Manually Upload Transactions In QuickBooks Online.
Feel free to let me know if you have any other concerns about downloading bank transactions. I'll always be right here to help you any time of the day.
