Thank you for getting back to us and performing the steps provided by my colleague in resolving this error, @accounts1-ipspac.
To continue isolating the error you're having, I suggest reaching out to our Customer Support team. Their tools can check your account in a secure environment and help you in resolving it.
You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Provide us with some information about your concern.
- Select the Contact Us button and provide some details about this concern, then on the Let's talk button.
- You'll now be provided options on how to connect to our Customer Support.
Here's the contact the QuickBooks Online Customer Support team article for more information.
Check the following article to know more about the tools for accountant users: Use accountant tools and features in QuickBooks Online Accountant.
Let me know if there's anything that I can further assist you with your account. I'm always here to answer them for you. Have a wonderful day!
