Hi there, Abdullah9.

Welcome to the QuickBooks Community. Please know that we aim to deliver customer satisfaction at all times and address an issue as soon as possible. With this, may I ask for the screenshot you're referring to since we are unable to see it? I appreciate you for sharing additional information so I can present an accurate resolution.

For now, it could be the cache full of history and temp files that cause unexpected behavior while paying a subscription. I suggest logging in to your QuickBooks account using a private browser. Then, access your Billing section and pay your subscription from there. This is to rule out the possibility of a webpage issue and ensure private browsing doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, you'll need to clear the cache of your regular browser. This clears the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.

Lastly, you may refer to this article to see steps on how you can manage your QuickBooks plan to add more or have fewer accounting features: Upgrade or downgrade your QuickBooks Online subscription.

Let me know if you need further assistance or any clarification about managing your subscription in QBO. I'm always here to provide extra information and help. Have a great day, Abdullah9